BOOKING CONDITIONS

FOR HAY BARN & STRAW BARN, WATSTOCK FARM, CHIDDINGSTONE, KENT TN8 7BH, UK

  1. The information provided to you by us about Hay Barn & Straw Barn, the holiday home/s, has been compiled as accurately as possible. However we reserve the right to alter the inventory & other items without notice, and to withdraw a property for reasons beyond our control.
  2. If we, the owners, withdraw a property for reasons beyond our control, the booking will be cancelled. We will give you a full refund and we shall not incur any further liability to find you alternative accommodation, nor for damages or consequential loss; nor for any other reason resulting, directly or indirectly, from the cancellation.
  3. You, the holidaymaker, undertake to keep the premises and all furniture, fixtures, fittings and effects in or on the premises in the same state of repair and condition as at the commencement of the holiday; and also undertake to leave the premises in the same state of cleanliness and general order in which it was found. All breakages and any damage must be reported to the owner/caretaker prior to departure. The owners of the holiday home/s will hold a Damage Deposit to compensate for any such damage or breakages, which may occur, or for excess cleaning required. Each Barn’s Damage Deposit is £100 for a one-week hiring, increased by £75 for each extra week. Any unused Damage Deposit shall be returned as soon as any costs arising have been ascertained.
  4. The persons occupying the holiday home must not differ from those entered on the booking form. Should an extra person wish to come, please notify us, and the owners shall have complete discretion in the matter. An additional charge may be made for this.
  5. The owners are not responsible for any damage to persons or those persons’ property whilst resident in the holiday home/s. The use of the holiday home/s is subject to the owners’ regulations and to UK law.
  6. The owners aim to do everything possible to give you a successful and enjoyable holiday but sometimes things can go wrong. Please let the owners or their caretaker know immediately if you have a concern or are dissatisfied, and any complaint will be investigated. Complaints not reported during the occupation of the holiday home/s cannot be entertained. It is regretted that no discussion or correspondence can be entered into in the case of complaints made upon departure or after you return home, when it will surely be appreciated that it is quite impossible for the problems to be effectively investigated or corrected.
  7. The owners &/or their representative are/is to be allowed access to the property at any reasonable time during the holiday hiring period.
  8. You agree to the arrival and departure times. The arrival time is from 4.00 pm on the start day of your holiday (unless agreed in advance with the holiday home owners), and the departure time is no later than 10.00 am on the day of leaving.
  9. The holidaymaker may bring no Pets to the property or the surrounding Watstock Farm, - except a trained Guide Dog and provided this is agreed at the time of the booking.
  10. Smoking is not permitted in either holiday home. ….continued / ..
  11. Payment of the balance of the holiday charge should be made at the latest eight (8) weeks before commencement of the holiday. Failure to pay by the due date could lead to holiday cancellation with loss of the Initial payment.
  12. Your holiday booking is a legally binding contract and you should therefore protect yourself against events beyond your control that may lead to you needing to cancel or curtail your holiday. At the time of confirmation of your holiday you become liable for full payment. Suitable insurance is advisable.
  13. Payment methods shall be: -
    (a) Sterling cheques, drawn on a U.K. bank; or
    (b) Bankers transfer or Bankers Draft to the owners’ bank account.
  14. A Booking shall be considered provisional and not binding on the owners until they have received a completed Booking Form and the necessary Total First Payment has been cleared through their Bank account.
  15. The owners reserve the right for them and their caretakers to terminate any holiday occupancy immediately if any of the above conditions are not observed.

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